Terms of Car Service

THESE TERMS OF CAR SERVICE (“Service Terms”) ARE A LEGAL AND BINDING AGREEMENT BETWEEN YOU AND A1A, Inc., a company incorporated under the state laws of Wyoming operates under the name BCG Limo Service, governing your use of the services (“Services”) offered by BCG Limo Service. Please review these Service Terms fully before you use the Services. By using the Services, you agree to be bound by these Service Terms. You will also be subject to any additional terms posted on our website (“Site”) located at www.bcglimo.com. These additional terms include (without limitation) the Terms of Use and the Privacy Policy. If you do not agree to these Service Terms, you are directed to discontinue using the Services. BCG Limo Service reserves the right to change or supplement these Service Terms at any time without prior notice. Your continued access or use of the Service Terms after such changes or supplements indicates your acceptance of the Terms as changed or supplemented. It is your responsibility to review these Service Terms regularly. These Service Terms were last updated on September 1st, 2023. PRICING POLICY; All advertised fares are subject to change without notice and may vary due to Peak Hours, Weekends, Holidays, Proms, Weddings, Sporting Events, Concerts, etc. RATE ESTIMATE; The rate quoted, prior to your trip, is an estimate based on the information you provided at the time of the reservation. Please note BCG Limo Service reserves the right to cancel any reservation with or without notice. Fees for additional mileage, tolls, fuel surcharges, waiting-time, additional stops, parking, airport fees, peak-hours, etc. may not be included in the estimate and will increase your rate. ADDITIONAL CHARGES; Any changes made to your trip after pick-up may result in additional charges. Be sure to get an updated price from our office at 708 268 3131 before proceeding on your way.

QUOTES AND CONFIRMATIONS; If you request a quote from BCG Limo Service, a quote will be sent via email once all the necessary transportation details are provided by the client. It is the clients responsibility to confirm the quote through their client portal as soon as possible if they decide to move forward with the services quoted. If the client has never received a quote or confirmation email, it is the client’s responsibility to check their spam and junk folders since emails can end up there at times. If no quotes or confirmations were received, the client can call BCG Limo Service at 708 268 3131 or email at support@bcglimo.com for a quote or confirmation status. Availability for vehicles is ALWAYS subject to change. Just because a quote was requested a month, week or day in advance does not mean the vehicle is still available and BCG Limo Service reserves the right to deny any late confirmations or confirmed reservation by the client. If the client does not want to move forward with the quote that was provided, nothing needs to be done. No need to request a cancellation because a quote is ONLY a quote, it is not a confirmed trip. If a reservation is confirmed, the client will receive a 12-24-hour automated text or email that confirms the reservation a day in advance. Direct communication via text may also be made by BCG Limo Services assigned chauffeur. DOWN PAYMENTS; a 30% non-refundable down payment is mandatory when booking Passenger Vans, Buses/Motor Coaches, Mini-Buses, Party Buses, Stretch Limos, etc. The remaining balance for Passenger Vans is due 5 days before their scheduled reservation date, which at this point the entire reservation becomes non-refundable and can not be changed to a different vehicle or changed to another date. The remaining balance for any Buses/Motor Coaches, Mini-Buses, Party Buses is due 7 days before their scheduled reservation date, which at this point the entire reservation would become non-refundable and can not be changed to a different vehicle or changed to another date. If booking a reservation for Motor Coaches, Mini-Buses, Party Buses, Stretch Limos, etc. within 7 days of their reservation there will be a mandatory FULL non-refundable deposit and can not be changed to a different vehicle or changed to another date. Passenger Vans that are booked within 5 days of their reservation will require a mandatory FULL non-refundable deposit and can not be changed to a different vehicle or changed to another date. Sedan and SUV orders do not require down payments unless directed by BCG Limo Service. **Please review our Cancellation Policy below for further details** CLEANING FEES/DAMAGES; BCG Limo Service requires a minimum $250 Cleaning Fee Deposit for all Buses/Motor Coaches, Mini-Buses, Passenger Vans, Party Buses, etc. in the event any vehicles need to be cleaned professionally following any completed reservations. The full cleaning fee is refunded once the vehicle is inspected and shows no professional cleaning is required. The client or any members of the clients party assume full financial liability for any damage to the interior or exterior of any of the vehicles of BCG Limo Service and/or any affiliate vehicles of BCG Limo Service caused during their reservation. TOLLS; Based on traffic, weather, road conditions or hours of the day, your driver will make a determination of the safest and fastest route to your destination. Your driver may occasionally opt to take a toll route over a free route based on his knowledge and experience. Passengers are responsible for any tolls incurred throughout the trip. Passengers will be charged the full toll rate. Discounted rates do not apply. Tolls may vary from trip to trip based upon the route taken. Round trip tolls will be charged on trips where the driver can not return to Chicago without paying a toll. When traveling in a Sedan, SUV, Passenger Van, Party Bus, Mini-Bus, etc. a mandatory gratuity of 20% will apply. BAGGAGE; BCG Limo Service and its chauffeurs will always assist their clients with their luggage being put in and taken out of our vehicles. We expect our clients to have their luggage curbside or outside of their pick-up locations when our drivers arrive for our clients scheduled reservation. It is not the responsibility of BCG Limo Service or its chauffeurs to carry a clients luggage up and down stairs or inside any personal or commercial properties. Luggage is prohibited to be inside the seating area of ANY vehicles. Sedans have a maximum capacity of 2-3 pieces of luggage in their trunk space and SUV’s have a maximum capacity of 5-6 pieces of luggage. Please note the amount of luggage is mentioned is an estimated amount of luggage based on carry-on sized luggage. The driver has the right to refuse transportation to the passenger who brought more luggage/bags than the vehicles trunk can store and the passenger will be charged in FULL for their reservation. If we can accommodate on short notice and bring a larger vehicle to assist, it will be the responsibility of the client to pay for the vehicle that initially arrived as well as the second vehicle that arrived to assist. Always create reservations accordingly to fit your needs. Golf bags, ski bags, bicycle cases or any other large cases require a mandatory SUV reservation, even if it is only one person traveling. CAR SEATS; All children’s car seat orders require a mandatory SUV reservation. We do not provide children’s car seats for sedan reservations. It is the clients responsibility to inform BCG Limo Service of the type of car seat that is needed for their child in order for the chauffeur to arrive at the pick-up location with the correct type of car seat set up. It is the clients responsibility to look at the car seat and make sure there are no additional adjustments that need to be made before seating the child in the children’s car seat. BCG Limo Service currently provides forward and rear facing car seats for $35.00 per car seat. Booster seats are $15.00 per booster. WAITING TIME; Waiting time is charged in 15 minute increments and in comparison to your vehicles hourly price. Sedan waiting time is $1.00 per minute and SUV waiting time is priced at $1.50 per minute. Our complimentary waiting time at O’Hare Airport and/or Midway Airport is applied from the time the clients flight is arrives at it’s gate. Domestic flight arrivals have a complimentary waiting time of 1-hour after the flight has arrived at the gate. International flight arrivals have a complimentary waiting time of 90 minutes after arriving at the gate. We do not charge waiting time if we see your flight has been delayed. Waiting time charges may be incurred if a passenger arrives late to any of their reservations or pick-up locations, time spent waiting at additional stops will also be charged as waiting-time, etc. Complimentary waiting time when not being picked up from the airports is 15 minutes. PEAK HOURS; When booking a reservation to be picked up Monday-Friday between the hours of 6:00am-9:30am and/or 1:00pm-6:30pm there will be increases to your fare due to heavy traffic conditions. All reservations being booked between the hours of 12:00am-5:30am will also have increased fares and/or a “Night-Owl fee”. These fares are applied 7 days a week. ADDITIONAL STOPS; The fare quoted online does not include any additional stops made during your trip. Unless specifically discussed when booking a reservation by phone, the fare quoted by an operator does not include any additional stops. Additional stops for Sedans are $15.00 and SUV’s are $20.00 per stop. Additional stops for Passenger Vans are $30.00 per stop. This pricing for stops applies to a stop(s) while heading toward the passenger’s final drop-off destination (Ex. If you need to go from O’Hare Airport to Chicago, any stop that may occur while driving toward Chicago would qualify as a valid stop. If you need to make a stop(s) at a suburb or any town that is out of the way and not heading toward your final drop-off location in Chicago will incur additional mileage fees on top of your additional stopping fee or simply be considered an Hourly-Charter* and charged accordingly. You may obtain an exact quote for additional stops or have any of your questions or concerns answered in advance by calling our office at 708 268 3131 or by emailing us at support@bcglimo.com. EVENT PICK-UPS; There is a 2-hour minimum hourly charter when being picked up from an event located at Wrigley Field, Soldier Field, United Center, etc. due to the road closures and heavy traffic congestion that takes place at these events. 3-hour minimums and/or “Event-Fee” pricing may apply depending on the event or artist performing. Please note every Event Location is different and is priced differently. Locations outside of Chicago such as the Credit Union 1 Amphitheatre located in Tinley Park, IL is only accepted as a FULL hourly charter due to the difficulty of picking up from this location. Event fees will also apply when picking up from any bars or nightclubs. If you have any questions or concerns about any Events that you would like to go to or be picked up from, please contact our office at 708 268 3131 or contact us via email at support@bcglimo.com. ALCOHOL IN VEHICLES: City of Chicago and State Law prohibits alcohol consumption in vehicles that do not have a divider between the driver and it’s passengers, any questions regarding this matter you can call BCG Limo Service at 708 268 3131 or email us at support@bcglimo.com. HOURLY CHARTERS; BCG Limo Service has a 2-hour minimum when booking an hourly charter for sedans or SUV’s and a 3-hour minimum when booking an hourly charter for Passenger Vans. Motor Coaches and/or Mini-buses have a 5-hour minimum when booking an hourly charter. Party Buses have a 4-hour minimum for hourly charters. HOURLY CHARTERS FOR WEDDINGS-BIRTHDAYS-QUINCEANERAS-ETC; BCG Limo Service has a 3-hour minimum when booking an hourly charter for sedans or SUV’s and a 4-hour minimum when booking an hourly charter for Passenger Vans. If an hourly charter exceeds the amount of time the vehicle was initially reserved for, extra hours and all other charges will be applied accordingly. If an hourly charter is going to exceed it’s amount of time originally requested and the particular vehicle requested is scheduled to be at another pick-up location by a certain time, then BCG Limo Service and its affiliates reserve the right to not extend the original reservation or time slot the vehicle(s) were reserved for. Hourly Charter prices reflect a 20 mile limit per hour for sedans and SUV’s. Any miles over your limitation will be billed at $3.25-$4.00 per mile for sedans and $5.25-$6.00 a mile for SUV’s. (Ex. If you book a vehicle for 5 hours, you will be allowed up to 100 miles during that time frame. If you end up traveling 110 miles, there will be an additional $32.50-$40.00 charge for a sedan and a $52.50-$60.00 charge for an SUV). For more information on mileage allowance or additional mileage fees for Passenger Vans, Motor Coaches and Mini-Buses please contact BCG Limo Service at 708 268 3131. LONG DISTANCE CHARTERS; For Long Distance Charter Pricing please contact BCG Limo Service by phone at 708 268 3131 or by email at support@bcglimo.com. MEET & GREET; When requesting a meet and greet service from Midway or O’Hare Airports (or any other airports) the current price is $40.00 for the service alone. The $40.00 service may not include parking fees, cart rental fees or any other airport fees, etc. AIRPORT FEES & PARKING FEES; When booking a reservation from Midway Airport or O’Hare Airport, airport fees will be added to the fare. The airport fees and/or parking fees are based upon the parking rates and fees issued by the City of Chicago and/or it’s airports. Currently, the City of Chicago charges all Taxi and Livery drivers a $4.00 “airport departure tax” for sedans and SUV’s that are entering the airports to pick up their passengers. Passenger Vans have a $36.00 “airport departure tax” fee while Motor Coaches/Mini-Buses have a $54.00 “airport departure tax” fee. CANCELLATIONS; Cancellations for all sedan and SUV reservations must be made at least 12-hours before their scheduled reservation. Cancellations for Passenger Vans must be made at least 6 days before your scheduled reservation to avoid being charged the remaining 70% of your reservations balance. Motor Coaches, Party Buses, Mini-Buses and Stretch Limos must be cancelled at least 8 days before your scheduled reservation to avoid being charged the remaining 70% of your reservations balance (Note: Buses/Motor Coaches, Mini-Buses, Passenger Vans, Stretch Limos and Party Buses have a 30% non-refundable down payment at the time of booking). Cancellations made manually through the client portal during a cancellation time that is not within the Terms of BCG Limo Service may be reversed and charged accordingly. In order to avoid or minimize cancellation fees, clients must notify BCG Limo Service by phone at 708 268 3131 or by email at support@bcglimo.com. After being notified of any cancellation requests, BCG Limo Service will provide their clients with a “Cancellation Confirmation” through email. Please save the “Cancellation Confirmation” email for your records.

NO SHOWS; If BCG Limo Service is unable to contact or communicate with the passenger or related contact person after 15 minutes of the scheduled pick-up time by means of the information provided on the reservation, then the ride will be considered a no-show and the customer will be charged the FULL reservation fare. Not being at your pick-up location without notifying BCG Limo Service may also result in a no-show charge and will be charged in FULL. Being at the pick-up location and refusing transportation from BCG Limo Service will also result in a no-show charge and be charged in FULL. Please also see our change and cancellation policies. CHANGE POLICY; BCG Limo Service requires that all reservation changes for sedan’s and SUV’s must be received by phone at 708 268 3131 or by email at support@bcglimo.com at least 12-hours prior to pick-up. If BCG Limo Service can accommodate changes for a Passenger Van reservation, the changes must be made at least 6 days before the scheduled reservation. Please note if BCG Limo Service does not have the flexibility to make adjustments to your new stops or pick-up & drop-off time requests, the original agreement would still be valid and must be paid in FULL. Any reservation changes for Motor Coaches, Party Buses, Stretch Limos and Mini-Buses must be made at least 8 days before the scheduled reservation. Please note if BCG Limo Service does not have the flexibility to make adjustments to your new stops or pick-up & drop-off time requests, the original agreement would still be valid and must be paid in FULL.**Please review our Down Payment and Cancellation policies shown above** CREDIT CARD POLICY; When paying by credit card, you must supply the credit card number in advance for authorization and payment collection. BCG Limo Service may ask for more than one form of identification to ensure the validity of the card and to protect the company and cardholder from fraudulent charges. BCG Limo Service may also contact law enforcement in the event of any fraudulent activities. BCG Limo Service accepts American Express, VISA, MasterCard and Discover for payment. CREDIT CARD PROCESSING; For Sedans and SUV’s credit cards are processed on the day of your pick-up. Passenger Van reservations are processed 5 days before your scheduled pick-up and all Buses, Stretch Limos and Mini-Buses are processed 7 days before your scheduled pick-up. The charges will appear on your statement as the date of processing. All transactions are handled in a safe, encrypted format by a secure server to ensure BCG Limo Service and their customers’ maximum security for the assurance that your information stays confidential, private, and safe. We pledge to continually adopt new security technology as it becomes available. If you have any questions about your privacy or the security of our website, please visit our Privacy and Security page. Please read our Privacy Policy for more information about our collection and use of your credit card and other personally identifiable information. VIRTUAL CREDIT CARDS; BCG Limo Service does not accept online-only, virtual credit cards or any other type of “single-use” card numbers or one-time use credit card numbers that may be provided by credit card companies for online transactions such as gift cards. To prevent fraud BCG Limo Service shall have no obligation to honor transactions made with such cards.

RATES AND BILLING; All rates are subject to audit before or after order completion. Pricing may also be adjusted by BCG Limo Service due to a software pricing error. Occasionally changes must be made to correct mathematical errors or to reflect the actual tolls, parking fees, additional stops, waiting-time, etc. BCG Limo Service rates are inclusive of taxes and credit card processing fees. AFFILIATE SERVICE POLICY; A1A, Inc. dba BCG Limo Service utilizes, at its discretion, licensed and insured affiliates to provide Limousine and Ground Transportation services as requested by our clients. VEHICLE IMAGES; Vehicle images presented on the BCG Limo Service website may differ from the actual vehicle that will arrive to pick-up it’s passenger(s). LOST OR DAMAGED ITEMS; BCG Limo Service and its Affiliates are not responsible for lost or damaged items left in the vehicles. We will however make every effort to locate property that may have been left in any of our vehicles. If you have left a personal item in one of our vehicles and wish to retrieve it, you may call our office at 708 268 3131 or email us at support@bcglimo.com with any information that may help us retrieve your belongings. BCG Limo Service reserves the right to charge a delivery fee for returning found items. These fees are based on the full travel rates or postal rates. EXCLUSIONS AND LIMITATIONS OF LIABILITY; BCG Limo Service and/or it’s affiliates are not financially liable in the event of any mechanical breakdown while on a charter and will only be responsible for making up lost time at a mutually agreed date. BCG Limo Service and/or it’s affiliates are also not responsible for missed flights, abandoned plans or financial losses incurred due to circumstances that are beyond our control. These circumstances include but are not limited to, causes beyond its reasonable control, acts of God and Nature, acts of terrorism, travel congestion, construction/road closures, accidents, flight/weather delays, etc. BCG Limo Services’ liability for all causes whatsoever arising shall be limited to your actual damages, in an amount not to exceed the sum of all charges paid by you for the fare of your reservation.

BCG Limo Service SHALL HAVE NO LIABILITY WITH RESPECT TO ITS OBLIGATIONS UNDER THIS AGREEMENT OR OTHERWISE FOR CONSEQUENTIAL, EXEMPLARY, SPECIAL, INDIRECT, INCIDENTAL OR PUNITIVE DAMAGES EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION OR CLAIMS IN THE AGGREGATE, INCLUDING WITHOUT LIMITATION BREACH OF CONTRACT, BREACH OF WARRANTY, INDEMNITY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION, AND OTHER TORTS. YOU AND BCG Limo Service EACH UNDERSTAND AND AGREE THAT THESE REMEDIES, EXCLUSIONS AND LIMITATIONS ALLOCATE THE RISKS OF SERVICE NON-CONFORMITY AS AUTHORIZED BY THE UNIFORM COMMERCIAL CODE AND/OR OTHER APPLICABLE LAWS. BCG Limo ServiceS’ FARES FOR SERVICES REFLECT, AND ARE SET IN RELIANCE UPON, THIS ALLOCATION OF RISK AND THE EXCLUSION OF CONSEQUENTIAL DAMAGES AND LIMITATIONS OF LIABILITY SET FORTH IN THIS AGREEMENT. THE FOREGOING LIMITATIONS OF LIABILITY APPLY WITHOUT REGARD TO ANY INTENTIONAL MISCONDUCT OR GROSS NEGLIGENCE BY BCG Limo Service.

COVID-19; Due to COVID-19 BCG Limo Service has implemented the CDC (Center of Disease Control), Department of Health and State of Illinois Protocol Guidelines for the safety of our passengers and drivers. All vehicles of BCG Limo Service are disinfected daily. BCG Limo Service’s drivers and/or affiliate drivers are required to stay home and quarantine for a minimum of 7-10 days if they are showing COVID-19 symptoms. All active drivers must provide all passengers with hand sanitizer. Drivers will wear face-coverings upon request. Please contact BCG Limo Service in advance to make sure your driver has a mask in their vehicle. We will continue to monitor the Center of Disease Control (CDC) guidelines to ensure we are taking the proper steps for the safety of our passengers and drivers. Please note if anyone at their pickup location has been sick or quarantined due to COVID-19, or has been in recent close contact with someone showing COVID-19 symptoms, please contact BCG Limo Service at 708 268 3131 to reschedule your transportation to a more advantageous time frame for the safety of both the passengers and our drivers.

PET POLICY; BCG Limo Service reserves the right to charge $60.00 per pet that boards any vehicle, with the exception of service animals. Please note a cleaning fee may apply to all animals due to shedding and the possibility of affecting the next trip for the driver due to having to stop and take the time to clean the vehicle. As much as we love our animals, they do shed and it can set-us back. Any animal over 25 lbs. must ride in an SUV or Passenger Van. ALL animals must be in a carrier when traveling in a BCG Limo Service affiliated vehicle. We request that when traveling with a pet, you notify a reservation specialist in advance so that BCG Limo Service can accommodate you. If you fail to notify a reservation specialist that you are traveling with a pet, the driver reserves the right to refuse to transport the pet, with the exception of service animals. BCG Limo Service reserves the right to charge a Cleaning Fee or a Fee for any Damages that may have been incurred by any pets that may have been required to be cleaned up after for any reason (including shedding). It is suggested pets are potty trained and remain in their carriers for the duration of a trip for the safety of our drivers and passengers AND to also avoid unnecessary cleaning charges which begin at a $250 minimum. DISABILITIES; BCG Limo Service cannot be responsible for the special needs of any of our customers, and our vehicles are not equipped to accommodate those with special needs. When our services are engaged, it is with full knowledge that our transport vehicles do not comply with the Americans with Disabilities Act, and that we hereby disclaim any liability due to our noncompliance and failure to provide reasonable accommodation as defined under such act. GENERAL PROVISIONS; You and A1A, Inc. dba BCG Limo Service have agreed to these Service Terms within the State of Wyoming for all purposes. All disputes arising out of, under, or in connection with these Service Terms (including without limitation, their validity, interpretation, performance, or breach) will be adjudicated exclusively in the federal or state courts located in (or having jurisdiction over) Wyoming. These Service Terms and their validity and effect will be interpreted under, and governed by, the laws of Wyoming, without regard to its conflict of law provisions. You expressly consent to the jurisdiction of such courts over you. You expressly waive any claim of forum non convenes. You agree to reimburse A1A, Inc. dba BCG Limo Service for its legal fees and expenses of instituting (or defending) a lawsuit by (or against) you. These Service Terms (and any other operating rules or terms posted on the Site (including, without limitation, the Privacy Policy) constitute the entire agreement between A1A, Inc. dba BCG Limo Service and you, and supersede all previous written or oral agreements between A1A, Inc. dba BCG Limo Service and you. No action (or inaction) by A1A Inc. dba BCG Limo Service may be construed as a waiver of these Service Terms (or any part). If any of the provisions of these Service Terms are held to be unenforceable by a court having competent jurisdiction, the remainder of these Service Terms will continue in full force and effect.

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